Question 1

What is EzyGas?

Accepted Answer

EzyGas Home 12.5 KG is EzyGas's home product, delivered where service is available. You buy the cylinder and own it, and you confirm availability, timing, and cost before confirming the order.

Question 2

Do I own the cylinder or rent it?

Accepted Answer

Your cylinder, your responsibility. outright after purchase; it is not a rental or a refundable deposit. The cylinder price is EGP 7,500, and the first fill is separate from that price.

Question 3

What are the EzyGas Home 12.5 KG and fill prices?

Accepted Answer

The EzyGas Home 12.5 KG price is EGP 7,500, and the first fill is separate at EGP 599. There is no monthly subscription; any applicable fee is shown in the order summary before confirmation.

Question 4

How does the trade-in credit work?

Accepted Answer

Trade in a conventional cylinder for a fixed EGP 1,500 credit, reducing the EzyGas Home 12.5 KG price to EGP 6,000 before fill and delivery.

Question 5

How is the delivery fee calculated and what does it include?

Accepted Answer

Delivery is EGP 50 for the first 5 km, then EGP 25 for every started additional 5 km. Delivery includes doorstep delivery, installation, and a leak check.

Question 6

Which payment method is available?

Accepted Answer

Available payment methods are shown before you confirm your order. Review the order summary and confirm the amount before confirmation.

Question 7

What is the Lifetime Warranty Shield?

Accepted Answer

Lifetime Warranty Shield It replaces manufacturing defects for the original owner, subject to terms. We make no additional, unsupported claims about performance or lifespan.

Question 8

What are the benefits of EzyGas Home 12.5 KG?

Accepted Answer

The EzyGas Home 12.5 KG is lighter to handle than a conventional steel cylinder, is rust-resistant, and its gas level is visible from the outside. Always handle it according to its label and the manufacturer's instructions.

Question 9

Who manufactures EzyGas Home 12.5 KG?

Accepted Answer

Manufactured by Treegas for Trade and Industry S.A.E. in the Suez Canal Economic Zone.

Question 10

When can my order arrive?

Accepted Answer

After coverage is confirmed, choose during ordering from the delivery slots available at that time. Same-day delivery or a specific time window is not promised before confirmation.

Question 11

How can I track my order?

Accepted Answer

Your account or confirmation message shows the available order status and updates. If you cannot find an update, contact support through the published channels and include your order number.

Question 12

What should I do if I smell gas?

Accepted Answer

If it is safe, close the valve and open the windows, then leave the area and keep others away, and call Gas Emergency 129 from outside. After calling emergency services, contact EzyGas on 16789 for non-emergency service support. This is not an emergency number. Other emergencies: Police 122, Ambulance 123.

Question 13

How can I contact EzyGas support?

Accepted Answer

For enquiries and service follow-up, contact EzyGas on 16789. This is not an official emergency number. For emergencies call the official numbers: Police 122, Ambulance 123, Gas Emergency 129.

Question 14

How can I join EzyGas as a reseller?

Accepted Answer

Send your details through the partner channel or registration page when available. Terms and operating capacity are reviewed for each request; a partnership is not final until written approval and clear terms.

Frequently asked questions

Still need help?

Frequently asked questions

GeneralWhat is EzyGas?

OwnershipDo I own the cylinder or rent it?

PricingWhat are the EzyGas Home 12.5 KG and fill prices?

PricingHow does the trade-in credit work?

Ordering & deliveryHow is the delivery fee calculated and what does it include?

PaymentWhich payment method is available?

WarrantyWhat is the Lifetime Warranty Shield?

Safety & qualityWhat are the benefits of EzyGas Home 12.5 KG?

Safety & qualityWho manufactures EzyGas Home 12.5 KG?

Ordering & deliveryWhen can my order arrive?

Ordering & deliveryHow can I track my order?

Safety & qualityWhat should I do if I smell gas?

Customer supportHow can I contact EzyGas support?

Resellers & partnersHow can I join EzyGas as a reseller?

Still need help?